Software Request Management
SCCM Self Service, a request management system, saves you time and increases productivity. By integrating with ConfigMgr, our solution removes the burdensome task of addressing individual or group software requests.
SCCM Self Service accepts requests from your end users, managers, help desk, and admins. It then processes these requests against approval and inventory rules. The approval process can dynamically change based on conditions of the user (department or OU) or on the request (low license availability).
SCCM Self Service Use Cases:
- Request Packaged Applications, Task Sequences, Virtual Applications, and OSD images from SCCM
- Request non-software items such as cell phones, computer accessories, or new (unknown) software
- Request to Self, Request to Direct Reports (Manager), Request on Behalf, Request to SCCM Collections
- Provision users and/or computers into Active Directory Security Groups
- Allow users to request access to Active Directory groups by name, role, and description
- Use "Custom Actions" to create Help Desk tickets, invoke remote web services, or any other programmic task you wish to trigger at various stages of the request process
- Gathering specific data from the requesters with our "Question Manager"
This is a tremendous application to add to your SMS infrastructure. It is well worth the cost involved in purchase and can greatly streamline the software request process in your organization.
Julie Bailey, Founder St. Louis SMS User Group,
SMS Admin Fortune 500 Manufacturing Company
SCCM Self Service Software Request Benefits:
- Online software catalog for on-demand provisioning of software driven by end-user’s or the help desk
- Automated software approval from line of business or IT
- Quick delivery of software through ConfigMgr 2007
- Ability to rent software
- Ability to reclaim and re-distribute software
- Reporting on software requests, delivery and usage
- Audit dashboard for compliance
Enable your employees with on-demand software provisioning through an online catalog in a controlled manner, while maintaining complete visibility on your software assets. Read about how Self Service can help you manage your software assets.